Big-box stores in Pickens, SC, are often a great choice for general products like food, clothes or regular household appliances. However, when it comes to specialized knowledge of more complicated products like furnaces, these stores tend to fall short. Here are five reasons you should avoid buying a furnace from a big-box store:
Impersonal Service
A common problem with the big retail chains is that the service you receive from them is less personalized than it is from the local stores. The big-box stores don’t have to worry as much about their local reputations and are less connected to the community. When you buy local, the business is more likely to value you as a future customer, so proper service is key.
Lack of Expert Advice
Big-box store employees are normally generalists, so they often don’t know a lot about specific products such as furnaces. In contrast, when you shop at a specialty store, you can count on receiving much more detailed information about the products you’re interested in as well as expert advice about which one suits your particular situation the best.
Lack of Size Considerations
HVAC professionals have proper training in how to calculate the size of your home so that you can receive a furnace that’s just right for your space. Big-box store employees aren’t normally trained in this procedure, so you may end up with a furnace that is under- or over-sized.
Unreliable Installation Service
One thing that separates specialty services from the big-box stores is that they have properly trained and certified service technicians who will install your furnace and also assist with any future maintenance or repairs. Big-box stores hire contractors who may not be as reliable or professional about their work, so you don’t know what to expect in terms of quality.
Chaotic Communication
Another advantage specialty stores have over the big-box stores is that all of the service you need comes in one package. You can get proper advice, installation and repairs from the same people, whereas with the big-box stores, there’s more turnover and less focus. It’s often more difficult to get in touch with the same people you spoke with previously to ensure that everyone is on the same page.
If you’re looking to replace your old furnace for a better one, it’s a great time to contact Complete Heat and Air. Unlike the big-box stores, we specialize in all things HVAC and can ensure you receive professional service and high-quality work. We have decades of experience to draw on, and we pride ourselves on our competent service technicians and satisfied customers.
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